1, Guarantee of the engines, gearboxes, generators supplied by our company with three years quality warranty, 10000 hours to buyer, whichever comes first. warranty covers all the problems not caused by human beings.we could sign the quality guarantee agreement with each customer.
During the warranty time if some problems occur:
A, For small parts: buyer takes pictures email seller for check and inspect, according to the actual to discuss and compensate.
B, For bigger parts: firstly need the buyer take the engine nameplate picture email seller to confirm.
All the questions, the seller will feedback within 2-5 hours.
A: In case of quality discrepancy, claim should be presented by the buyer within 15 days upon gods arrival at destination port, while for quantities problem, buy must apply for it within 10 days upon goods arrival at destination port. The Seller should give a reply together with suggestions of settlement within 20 days upon receipt of the discrepancy. Any compensation to seller must be enclosed within its evidences or survey report of Recognized Public Surveyors agreed to by the Sellers. Re the other claims, if they belong to the responsibilities of Shipping Carriers or Insurance Co.&Transportation Co., or others, seller doesn't offer any compensation.
B: Any question about the discrepancy of color and/or size,& etc. should be claimed before construction. The sellers will not take any responsibility once the products were put into construction.
1, After the equipment acceptance, provide 36 months warranty, the warranty period provided free of charge for parts and components defect caused by the seller and the timely and effective service.
2, After the warranty, lifelong provide widely favorable technical support after-sales service.
After-sales service: our company after-sales service department has a dedicated after-sales service hotline service telephone, our staff is responsible for picking up the phone user, ensure to the user in the first question to give enthusiasm earnest reply after the equipment acceptance of the equipment we provide 12 months warranty service process, we will provide at least once by the professional and technical personnel of routine inspection, and provide the detailed inspection report, for the user reference users put forward clear after maintenance requirements, our company promises: the user scene in the shortest possible time sent for repair service.